At By Old Money, your experience comes first. Whether you're curious about our newest clothing drops, need help managing an existing order, or simply want to share feedback about your shopping journey, our team is ready to offer straightforward and honest support.

As a transparent US-based company, we make sure to stay reachable through several channels. You'll find our official contact and business details listed below.

Customer Support

For quick assistance during operating hours, don't hesitate to get in touch with our support team.

• Phone: +1 917 793 0774
• Email: support@byoldmoney.com
• Response Window: Our goal is to reply to every email inquiry within 24 hours throughout the working week.

Operating Hours

Our team is available to help you during these times:

• Monday through Saturday: 9:00 AM – 6:00 PM
• Sunday: Closed
• Time Zone: (GMT-05:00) Eastern Standard Time

Registered Business Location

By Old Money is a brand built around quality products and professional service. Our official headquarters, along with the registered address for all formal correspondence and requests, is located at:

Novus Invictus LLC, 30 N Gould St #31823

Sheridan, WY 82801

United States

Return Shipping Notice: Prior to sending any products back to us, please reach out to our support team first to obtain a Return Merchandise Authorization (RMA) along with the correct warehouse return address. Following this step ensures your refund gets processed without delays.

Transparency & Legal Details

We strongly believe in full disclosure so you can shop confidently. By Old Money operates as a legally registered business within the United States.

• Ownership & Operation: By Old Money is owned and operated by Novus Invictus LLC.
• Company Registration Number: 2026-001882100
• Employer Identification Number (EIN): 98-1913987
• Secure Shopping: Our website is protected with 256-bit SSL encryption, ensuring that your personal and payment details remain safe at all times.

Need Assistance with Your Order?

To help us assist you more efficiently, please include the following details in your message:

1. Your full name
2. Your order number (for example, #BOM1234)
3. A detailed explanation of your request (size exchange, tracking update, etc.)

We look forward to hearing from you!